EOTN Key Card Missing - Guild Wars Forums

Nazar Razak · May 16, 2010, 04:32 PM // 16:32

After not playing for a couple of years, i decided to get back into the game and buy both Nightfall and EOTN. Nightfall was all fine and dandy but once i looked through my EOTN box, some of the contents were missing, including the activation card :x HMV wont refund me without a receipt and NCSoft support seemed to not even read the ticket i sent off, is there anything i can do? The box was properly sealed and had no breaks in the packaging, it seems like it was a pre-release pack or something, no manual or card. I also took pictures of the box and contents when sending a ticket to NCSoft.

These are the emails between me and NCSoft.

Recently I have purchased a retail Guild Wars: Eye Of The North unused boxed game from a HMV store in London, after discarding the receipt, I checked the game box and it contained no activation card key? I have purchased three other editions of guild wars and they have all had key cards, the store will not refund me without a receipt, Is there anything i can do to get the game running on my account?

.........................................

Hello Nazar,

Thanks for contacting the European support team.

We are sorry to hear about this inconvenience.

In order to provide you an access key, could you please send your empty security card and a copy of your receipt by post to:

NCsoft Europe
Billing Department
Mocatta House
Trafalgar Place
Brighton BN1 4DU
UK

Please state in your mail your first name and surname as well as the reference number of this incident XXXXX-XXXXX.

Regards,
GM Adam
NCsoft Customer Support

...............................

Sorry if I wasnt clear, but the game did not come with an activation card at all, a picture of the contents was included in the first message.

And no reply for a few days now.

majoho · May 16, 2010, 04:40 PM // 16:40

It's not really something nc-soft can do anything about, it's between you and the shop.

hattara · May 16, 2010, 04:54 PM // 16:54

You really should not have lost your receipt. There have been cases of missing cards before, it's not unheard of. Your only option is to try and reason with the store. Do you remember who sold it to you, maybe that person remembers you. Did you pay with a debit/credit card? Maybe they will accept a statement showing you paid such and such sum at their store on this and that day.

Nazar Razak · May 16, 2010, 05:27 PM // 17:27

So basically your saying.. im f*cked? :P

**cosyfiep** · May 16, 2010, 05:32 PM // 17:32

did you buy using cash or credit??
Cash not much you can do
Credit you can contact your card and dispute it.

OneEyedNewt · May 17, 2010, 11:47 PM // 23:47

Quote:

Stores often try the "no refund or return without a receipt" line. No store has to change or refund an item simply because the owner does not like the colour. But where an item fails, shops do not have the right to demand a receipt. A credit card slip or statement or even the say-so of a person who was present when the products were purchased, are legally enough.

source.

So as long as you didn't use cash, you should be able to get a refund, or a replacement even without a receipt.

At least if you are in the UK. Not sure about elsewhere.

Grape Bird · May 18, 2010, 12:29 AM // 00:29

Not sure if this will help, but I couldn't find my key card at first either. If there's a shield-shaped piece of cardboard with a perforated shape etched near the edge, you need to rip of the perforated sides and the "shield" should open up and expose the key.

dusanyu · May 18, 2010, 05:51 PM // 17:51

you should have no problem getting an exchange also the EOTN activation card thing if i recall looks like a Shield and you have to peal it open

May 16, 2010, 04:32 PM // 16:32	#1
Nazar Razak Lion's Arch Merchant Join Date: Mar 2006	EOTN Key Card Missing After not playing for a couple of years, i decided to get back into the game and buy both Nightfall and EOTN. Nightfall was all fine and dandy but once i looked through my EOTN box, some of the contents were missing, including the activation card :x HMV wont refund me without a receipt and NCSoft support seemed to not even read the ticket i sent off, is there anything i can do? The box was properly sealed and had no breaks in the packaging, it seems like it was a pre-release pack or something, no manual or card. I also took pictures of the box and contents when sending a ticket to NCSoft. These are the emails between me and NCSoft. Recently I have purchased a retail Guild Wars: Eye Of The North unused boxed game from a HMV store in London, after discarding the receipt, I checked the game box and it contained no activation card key? I have purchased three other editions of guild wars and they have all had key cards, the store will not refund me without a receipt, Is there anything i can do to get the game running on my account? ......................................... Hello Nazar, Thanks for contacting the European support team. We are sorry to hear about this inconvenience. In order to provide you an access key, could you please send your empty security card and a copy of your receipt by post to: NCsoft Europe Billing Department Mocatta House Trafalgar Place Brighton BN1 4DU UK Please state in your mail your first name and surname as well as the reference number of this incident XXXXX-XXXXX. Regards, GM Adam NCsoft Customer Support ............................... Sorry if I wasnt clear, but the game did not come with an activation card at all, a picture of the contents was included in the first message. And no reply for a few days now. Last edited by Nazar Razak; May 16, 2010 at 05:38 PM // 17:38..

May 16, 2010, 05:32 PM // 17:32	#5
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	did you buy using cash or credit?? Cash not much you can do Credit you can contact your card and dispute it. __________________ where is the 'all you can eat' cookie bar?

May 16, 2010, 04:40 PM // 16:40	#2
majoho Forge Runner Join Date: Jul 2006 Location: Denmark	It's not really something nc-soft can do anything about, it's between you and the shop.

May 16, 2010, 04:54 PM // 16:54	#3
hattara Academy Page Join Date: May 2009 Location: Finland Guild: Blinkie Ponie Armie [BPA] Profession: R/	You really should not have lost your receipt. There have been cases of missing cards before, it's not unheard of. Your only option is to try and reason with the store. Do you remember who sold it to you, maybe that person remembers you. Did you pay with a debit/credit card? Maybe they will accept a statement showing you paid such and such sum at their store on this and that day.

May 16, 2010, 05:27 PM // 17:27	#4
Nazar Razak Lion's Arch Merchant Join Date: Mar 2006	So basically your saying.. im f*cked? :P

May 18, 2010, 12:29 AM // 00:29	#7
Grape Bird Academy Page Join Date: Jan 2010 Profession: E/	Not sure if this will help, but I couldn't find my key card at first either. If there's a shield-shaped piece of cardboard with a perforated shape etched near the edge, you need to rip of the perforated sides and the "shield" should open up and expose the key.

May 18, 2010, 05:51 PM // 17:51	#8
dusanyu Lion's Arch Merchant Join Date: Nov 2007 Guild: Illusion of skillz [Iz] Profession: W/E	you should have no problem getting an exchange also the EOTN activation card thing if i recall looks like a Shield and you have to peal it open